In an exciting development, Alibaba Cloud and Salesforce have announced the launch of a series of new features, designed to provide more localized functions and products for domestic enterprises in China. 💻 This strategic collaboration aims to empower businesses with tailored solutions, leveraging the strengths of both industry giants.
Recently, the dynamic duo revealed plans to introduce a range of cutting-edge offerings, including:
- 📱 Salesforce mobile applications
- 🔗 Salesforce Connect
- 👤 External identity recognition
- 📊 Event monitoring
- 🛡️ Shield
These new features will be seamlessly integrated with the existing global versions, ensuring businesses can stay ahead of the curve while benefiting from localized capabilities.
But that’s not all! 🚀 Alibaba Cloud and Salesforce are taking their collaboration to new heights by deeply integrating Salesforce’s CXG products and Internet gateway with Alibaba Cloud’s Lingyang intelligence (Quick Audience, Quick Service, etc.) and AMAP, providing a truly unified and optimized experience for customers.
🏆 Trailblazers in Enterprise Transformation
Leading enterprises across various industries, including medical, educational, retail, and high-tech, have already taken the leap and launched Salesforce on Alibaba Cloud. 💼 These forward-thinking customers are leveraging the power of this collaboration to drive innovation and revolutionize their business operations.
One brand customer’s success story serves as a testament to the transformative potential of this partnership. By utilizing Salesforce on Alibaba Cloud, the brand successfully transformed its customer service center from a cost center into a profit center, improving customer experience and driving business growth through digital tools. 📈
🌐 Building a Thriving Enterprise CRM Community
Moving forward, customers will continue to work closely with Salesforce, Alibaba Cloud, and partners to build a vibrant community of enterprise CRM solutions. 🤝 This collaborative effort will integrate upstream and downstream resources, improve the service model for enterprise CRM, and enhance the knowledge level of “Salesforce on Alibaba Cloud” across various departments and groups within enterprises.
The ultimate goal? Driving business growth through innovative solutions that are tailored to the unique needs of each customer. 🎯
“Alibaba Cloud and Salesforce aim to better serve customers. We are delighted to see more and more customers begin to use localized products in depth, so as to obtain better service experience and business growth. We also look forward to providing more valuable services to Salesforce’ customers in Alibaba Cloud through closer cooperation and the use of cloud computing and AI capabilities in the future.” - Alibaba Cloud and Salesforce
